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Where can I find a copy of my Invoice?
If you have an account registered with us, you can log in via this link. Under the tab My orders and under Previous orders you can click Invoice for the order in question and download a copy of your invoice
How much is shipping and handling?
Depending on the size, weight or value of the order we offer following shipping alternatives:
Letter (with tracking): 13 AUD (11.82 excl. VAT.)
Parcel (with tracking): 33 AUD (30 excl. VAT.)
Where can I find a copy of my receipt?
If you have an account registered with us, you can log in via this link. Under the tab My orders and under Previous orders, you can click on Receipt for the order in question and download a copy of your receipt.
How do I pay for my order?
You can pay your order online by PayPal or credit card (we accept Visa, MasterCard, AMEX, Discover and Diners). You can also pay by e-mail invoice or paper invoice.
Where can I find a copy of my order information?
If you have an account registered with us, you can log in via this link. Under the tab My orders and under Previous orders you can click on Show for the order in question, then you will proceed to the order confirmation. If you want a copy of the order confirmation in PDF form, please contact our customer service.
If you do not have a registered account with us, contact our customer service via email or telephone and we will be happy to help you!
Can I return the sign if I'm not satisfied?
If for any reason you are dissatisfied with your order, then we are dissatisfied too. That’s why all our customers are covered by our satisfied customer guarantee. In order to ensure that we can help you in the best way, please contact us with your issue as soon as possible at info@signomatic.com.au.
How long is the delivery time?
Vinyl lettering: 8-11 business days.
Plastic signs, plastic label signs, name badges (engraving), contour-cut signs: 7-13 business days.
Aluminium signs, plastic signs (colour printing), name badges (colour printing), acrylic signs, brass signs, wood signs, brass label plates, magnetic signs, decals, roll-ups, posters and banners: 9-13 business days.
When you contact Signomatic by e-mail, your issue and your contact details are saved by us. This is necessary so we can deal with your issue. For more information, see our privacy policy.