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Frequently asked questions

Can I order more than one sign per order?

Yes. You can design and order several signs in a single order. On the Design Page, you can add the desired number of signs to the basket and also get an overview of your products. Once you are happy with your order, you can proceed to the checkout. At the checkout, you can review your signs once again before you complete your order.

How do I adjust the image which I uploaded to use on the sign?

You can enlarge or reduce the size of your pictures exactly as you want. A double-ended arrow will appear when you place the mouse pointer on any corner of the image. Using the mouse to pull in or out, you can enlarge or reduce the size of the image.

How thick are the signs?

Plastic signs (engraving): 1.6 mm.
Plastic signs (colour printing): 3 mm.
Wooden signs: 7,5 mm.
Aluminium signs: 1.5 mm.
Name badges (colour printing): from 0.5 mm to 1.6 mm.
Acrylic signs: 6 mm (wall distances are based on 19 mm from the wall).
Decals: 0.175 mm (175µ).
Banners: 0.47 mm.
Roll-ups (standard): 220 µ. Roll-ups (ECO): 330 µ.
Magnetic signs: 0.6 mm.
Brass label plates: 0.51 mm.
Plastic label signs: 1.6 mm.
Posters: 0.154 mm (154 μ).
Contour-cut signs: 3.2 mm.

Which fix methods can I choose between?

There are various fixing methods available, depending on the type and size of the sign. You can choose your preferred fixing method on the Design Page. For more information on each product, visit our product page and click on the required product. 

How much is shipping and handling?

Depending on the size, weight or value of the order we offer following shipping alternatives:
Letter (with tracking): 9 AUD excl. VAT.
Parcel (with tracking): 30 AUD excl. VAT.

How do I pay for my order?

You can pay your order online by PayPal or credit card (we accept Visa, MasterCard, AMEX, Discover and Diners). You can also pay by e-mail invoice  or paper invoice.

How do I change my contact details?

Log in to your account by providing your e-mail address or customer number and password. You can change your address and contact information, as well as view your previous orders.

How do you order signs?

You can start by either creating your own sign design on the Design Page or use one of our example signs and adapt it to your own requirements. Once you are satisfied with your sign, add it to the basket. You can move directly to the checkout by clicking on the “Go to checkout” button or stay on the page to design more signs. At the checkout, you complete your address details and select your desired payment method.

Can I add my own image or logo to the sign?

Yes, on our Design Page you can upload your own image or logo. Depending on the size of the sign, the JPG, BMP, GIF, PNG or TIFF formats may be sufficient, but we always recommend vectorised images such as PDF, EPS or SVG for the best quality, if possible. The general recommended resolution for images is 100 ppi. Printing from a lower resolution works less well and can result in blurry/pixelated images. Would you like to know if your image is of a sufficiently high quality? Upload your image or logo to our Design Page. For most formats, the recommended maximum height and maximum width is displayed under the image.

Can I re-order signs that I previously ordered?

Yes. Log in to the your account using your e-mail address and password. You can view your previous orders in your account. Click on a previous order and then on the sign you want. This will take you back to the Design Page and you can re-order the sign or change the design of the sign before adding it to the basket.

What are the maximum dimensions for the various signs?

Plastic signs (engraving): 295 x 295 mm.
Plastic signs (colour printing): 1000 x 1000 mm.
Wooden signs: 1350 x 800 mm.
Acrylic signs: 1400 x 900 mm.
Aluminium signs: 2000 x 1200 mm.
Banners: 4000 x 1250 mm.
Decals: 1200 x 1000 mm.
Vinyl lettering: 3000 x 550 mm.
Roll-ups: 2000 x 1000 mm.
Magnetic signs: 1500 x 900 mm.
Brass label plates: 60 x 18 mm.
Posters: 1200 x 4000 mm.
Contour-cut signs: 570 x 570 mm.

Our product page features more information about our signs, such as size, thickness, durability, manufacturing method and more.

How do I remove unwanted objects from the sign?

To remove an image or a text object, first select the item by clicking on it. Then click the red cross that appears to the right of the object.

How can I order several signs with exactly the same design?

To order several signs with the same design, you just need to add one sign to your cart. The cart will then display a box in which you can change the number of signs by manually entering the required quantity. You can also change the quantity by clicking the plus sign or the orange “Add to cart” button until you have the required number of signs in the cart.

How do I add text(s) to the sign with different fonts/text sizes?

If you want to add a text to the sign with varying font or text size, choose to add several objects to the sign. You add an object by clicking on the “Add text” box. You can then adjust the text and size of each individual object as you wish.

How long is the delivery time?

Vinyl lettering: 8-11 business days.
Plastic signs, plastic label signs, name badges (engraving), contour-cut signs: 9-12 business days.
Aluminium signs, plastic signs (colour printing), name badges (colour printing), acrylic signs, brass signs, wood signs, brass label plates, magnetic signs, decals, roll-ups, posters and banners: 9-13 business days.

Can I return the sign if I'm not satisfied?

If for any reason you are dissatisfied with your order, then we are dissatisfied too. That’s why all our customers are covered by our satisfied customer guarantee. In order to ensure that we can help you in the best way, please contact us with your issue as soon as possible at info@signomatic.com.au.

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