Frequently asked questions

How long is the delivery time?

Plastic signs, name badges and wood signs (engraving): 9-12 business days.
Aluminium signs, plastic signs (colour printing), acrylic signs, brass signs, name badges (colour printing), magnetic signs, decals, roll-ups and banners: 9-13 business days.
Vinyl text: 8-11 business days.

What are the maximum dimensions for the various signs?

295 x 295 mm for plastic signs (engraving).
1000 x 1000 mm for plastic signs (colour printing).
595 x 295 mm for wooden signs.
1400 x 900 mm for acrylic signs.
2000 x 1200 mm for aluminium signs.
4000 x 1250 mm for banners.
1200 x 1000 mm for decals.
3000 x 550 mm for vinyl text.
2000 x 1000 mm for roll-ups.
1500 x 900 mm for magnetic signs.

How thick are the signs?

The plastic signs (engraving) are 1.6 mm thick, the plastic signs (colour printing) are 3 mm thick, the wood signs are 4 mm thick and the aluminium signs are 1.5 mm thick. Name badges with colour printing have a thickness of between 0.5 mm and 1.6 mm. The transparent and white acrylic signs are 6 mm thick. Wall distances are based on 19 mm from the wall. The decals are 0.175 mm (175µ) thick. The banners are 0.47 mm thick. Our roll-ups (standard) are 220 µ thick, while our roll-ups (ECO) are 330 µ thick.

How much do signs cost?

The price varies depending on your choices. You can see the price on our Design Page as you design your sign.

How do you order signs?

You can either make your sign from scratch on our design page or select one of our ready-made signs and adapt it to your requirements. Once you have added your signs to the shopping cart, you can proceed to order your signs.

Do I need to order on the website?

Orders are normally placed via our website. If you need help or have any questions, you are welcome to contact us.

Can I add my own image or logo to the sign?

Yes, you can upload your own images under "Images". The image should be high resolution. Use vectorised images for optimum results. We can receive pictures in the following formats: JPG, BMP, GIF, PNG, TIFF, EPS, PDF and SVG

Can I order more than one sign per order?

Yes. After adding your first sign to the shopping cart, you can then design your next sign and add that to your shopping cart, etc. When you have completed all your signs, you then place the order for all the signs in your shopping cart.

How much is shipping and handling?

Shipping and handling is a flat AUD 6 per order.

How do I pay for my order?

You can pay your order online by PayPal or credit card (we accept Visa and MasterCard).

How do I change my contact details?

Log in with your e-mail address and your password in the Customer Zone. You can change your address and contact information, as well as view your previous orders, in the Customer Zone.

Can I re-order signs that I previously ordered?

Yes. You can view your previous orders in the Customer Zone. Click on a previous order and click on the sign you want. You will then be taken to the Design Page and can add the sign to your basket.

Can I return the sign if I'm not satisfied?

If you are not satisfied with your sign, please contact us here at customer service.

How do I remove unwanted objects from the sign?

If you would like to remove an image or a row of text from a sign, first highlight the relevant object. A box containing a cross will be visible a little further up the page. Click on the cross in the highlighted box and the object will disappear.

Which fix methods can I choose between?

There are various methods available, depending on the size of the sign. They are listed on our Design Page under “Fix Method”. View the instructional video under each method.
Plastic signs: screw and/or tape, hanging, magnetic strip, suction cups, table stand, flag attachment or sign holder for wall.
Name badges: pin, magnet.
Wood signs: screw, adhesive tape, hanging, standoff.
Aluminium signs: screw, tape, pole attachment (adapted for 50-65 mm poles), flag attachment, standoff.
Acrylic signs: screw, standoff.
Vinyl texts: self-adhesive.
Decals: self-adhesive.
Banners: eyelets (banner cord with hook, 15 cm).

How can I order several signs with exactly the same design?

To order several signs with the same design, you just need to add one sign to your basket. The basket will then display a box in which you can change the number of signs by manually entering the required quantity. You can also change the quantity by clicking the plus sign or the orange “Add to basket” button until you have the required number of signs in the basket.

How do I adjust the image which I uploaded to use on the sign?

You can enlarge or reduce the size of your pictures exactly as you want. A double-ended arrow will appear when you place the mouse pointer on any corner of the image. Using the mouse to pull in or out, you can enlarge or reduce the size of the image.

How do I add text(s) to the sign with different fonts/text sizes?

If you want to add a text to the sign with varying font or text size, choose to add several objects to the sign. You add an object by clicking on the “Add text” box. You can then adjust the text and size of each individual object as you wish.

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